Please note: Your final shipping and tax costs will be shown during checkout. Use this just to see how much your shipping costs will be.
Note to our customers from the founders:
'We're not really one for complicated rules. We're more for exploring some great tasting products and having a little bit of fun while we're at it!
Having said that, we have to inject a little does of reality apparently. So what you see below is really all about making sure we deliver on what we say we will, and that both Amfora Liquids and our customers act fairly.
We aim to build a great community of like minded people. We want YOU to enjoy our products, and if you don't we want to be able to see you right.
So here's our happiness guarantee for all orders made directly with us: If you have a problem we promise to make it right. 100% simple. If it's not for you we'll even offer an in-store credit to help you try something else that's just right plus or minus some common sense rules!
We offer this on good faith and ask that you only use this where you genuinely encounter a problem so we are able to continue to offer this to all our customers. And, just so we aren't hiding anything, there are a few restrictions on a few very limited high-value products. Anyway, here goes the interesting read (we did say the lawyers drafted it)...
Alex, Co-Founder, Amfora Liquids
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use displayed below.
The information contained in this website is for general information purposes only and is provided by amfora.com.au. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of amfora.com.au. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, amfora.com.au takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its contents are the copyright of Amfora Liquids – © 2015. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.
TERMS AND CONDITIONS
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Amfora Liquids (amfora.com.au) and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and amfora.com.au’s rights and obligations to each other.
LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that amfora.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
COMPETITION AND CONSUMER ACT
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), amfora.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
DELIVERY OF GOODS
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 15 business days, depending on the delivery option plus an additional 2 days preparation and despatch time. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received unless additional insurance has been purchased. Replacement of damaged or lost items is made at the discretion of Amfora Liquids in accordance with our policies. Where goods are lost or damaged, we may request the customer lodge a damage report with the courier / Australia Post where their policy does not allow the sender to do so on their behalf.
Amfora Liquids does not guarantee the delivery date and is not liable where the purchaser intends the goods to arrive by a specific date. Goods arriving later than expected is explicitly excluded from our Happiness Guarantee.
Unless specifically authorised to do so, confirming no persons under 18 will receive goods, all deliveries of alcoholic goods will not be left at unattended premises. Where authorisation is requested, our delivery partners reserve the right to not leave deliveries at unattended premises where proof of age cannot be demonstrated.
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
It is the responsibility of the purchaser to correctly address orders. Amfora Liquids cannot be held responsible for any damaged, missing or delayed orders where:
RESPONSIBLE SERVICE OF ALCOHOL
Under Australian laws, alcoholic beverages can only be sold or supplied to persons aged 18 years of age or over.
By placing an order you are confirming to us that you are at least 18 years of age and you agree to provide photographic identification to prove this where requested by our delivery partners.
Amfora Liquids encourages the legal and responsible consumption of alcoholic beverages.
RETURNS AND REFUNDS
Amfora Liquids handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full subject to the conditions below. Refunds will be processed promptly via our online system and payment made by the same method that you made payment. All refunds are made at the discretion of Amfora Liquids.
In accordance with our happiness guarantee policy, Amfora Liquids will offer a full refund or store credit if you are unsatisfied with the product subject to the following conditions which will be applied at the sole discretion of Amfora Liquids. These terms apply to goods purchased directly via our stores. Items purchased via any 3rd party are subject to their terms and conditions.
1. If the product has not been opened, is in re-saleable condition with all seals intact a full refund will be provided, including 50% of the return postage cost once the product is returned with proof of postage provided. We believe sharing the return postage costs is a fair approach given the nature of bottled goods.
2. If the customer has opened a product and it is not in re-saleable condition, at the discretion of Amfora Liquids the customer will be offered the opportunity to return the product with a credit offered to the value of the returned product minus an additional 10%. This offer will only be made to any one customer twice in one calendar year and does not apply to any opened Whisky product.
3. Custom wedding favours are specifically excluded from our Happiness Guarantee.
4. Where an order is not received, and a delivery partner has evidence of delivery, Amfora Liquids will only provide a replacement or refund at their discretion. This only applies to orders originating with Amfora Liquids directly and excludes those orders placed via 3rd party agents.
5. Where an order has been damaged in transit, Amfora Liquids reserves the right to refuse a full refund where the customer is not willing to complete a shipping damage form with the appropriate delivery partner and where proof of damage, via photographic evidence has not been provided by the customer.
6. The Happiness Guarantee does not apply where the goods are delivered later than the customer had intended.
LINKS TO OTHER WEBSITES
Amfora Liquids may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between amfora.com.au and the owners of those websites. amfora.com.au takes no responsibility for any of the content found on the linked websites.
Amfora Liquids’s website may contain information or advertisements provided by third parties for which Amfora Liquids accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, Amfora Liquids absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. amfora.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of amfora.com.au to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. Amfora Liquids’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data amfora.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
Amfora Liquids does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
DISCLOSE YOUR INFORMATION
Amfora Liquids may be required, in certain circumstances, to disclose information in good faith and where Amfora Liquids is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of amfora.com.au. Amfora Liquids expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then amfora.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. Amfora Liquids reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
Amfora Liquids expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
These terms and conditions represent the whole agreement between you and amfora.com.au concerning your use and access to Amfora Liquids’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
FOOD OR CATERING
The information contained in this website is for general information purposes only and is not meant to substitute professional dietary advice or treatment. If you have or suspect you may have allergies or medical issues which may be affected by certain foods, or, after taking any of our products, find you may have or be experiencing side effects, you should promptly contact your health care provider. Any statements regarding dietary supplements are to be used at your discretion and are not intended to diagnose, treat, cure or prevent any disease.
This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and amfora.com.au that results in litigation then you must submit to the jurisdiction of the courts of Victoria.
Amfora Liquids ABN:24142692788